Cancellation & Refund Policy

Last updated: 22 June 2026

At Growterra Organics we want you to love every product you receive. This policy explains when and how you can cancel an order, return a product, and receive a refund.

1. Order cancellation

Orders can be cancelled free of charge within 12 hours of placing them, provided they have not yet been dispatched.
To cancel, email hello@growterraorganics.com with your order number.
Once an order has been packed and handed over to the courier, it can no longer be cancelled.

2. Returns & replacements

For hygiene and safety reasons, our skincare, haircare and wellness-tea products are non-returnable once opened. We will, however, replace or refund products in the following cases:

The product was delivered damaged or tampered with.
You received the wrong product or an incorrect quantity.
The product is defective or has manifestly expired on arrival.

To raise a claim, email hello@growterraorganics.com within 48 hours of delivery with:

Your order number.
Clear photos and/or a short video of the issue, including the outer packaging and batch label.

3. Refund process

Once a return or claim is approved, we will issue a refund to your original payment method.
Refunds are processed via Razorpay and typically reflect in your account within 5–7 business days, depending on your bank or card issuer.
For prepaid orders cancelled before dispatch, the full amount is refunded.
Shipping charges (where applicable) are non-refundable, except in the case of damaged, defective or wrong items.

4. Non-refundable items

Opened or used skincare, haircare or tea products (for hygiene reasons).
Items returned without prior approval from our customer-care team.
Free gifts or samples.

5. Failed or duplicate transactions

If your account is debited but the order is not confirmed, the amount is normally auto-reversed by your bank within 7 business days. If it is not, write to us with the transaction reference and we will follow up with Razorpay on your behalf.

6. Contact

For any cancellation, return or refund query, please contact us at hello@growterraorganics.com.